People may have innate leadership abilities, but leadership is also learned. The first step is listening and identifying what others need to know about themselves to do their job better. The second step is to determine solutions, and discover ways to help people.
The Leadership equation is “Teach, Support and Delegate” with “Softness, Firmness and Discipline”. Work these pillars over and over again. People learn by mimicry and repetition. You will learn to understand better and always focus on the outcome and not the obstacle.